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GenCore Privacy Policy

Last updated: March 2026

1. Introduction

GenCore Power Systems GmbH ("GenCore", "we", "us") is committed to protecting the privacy of individuals who visit our website, submit inquiries, or interact with our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU GDPR 2016/679) and applicable local data protection laws.

2. Data Controller

The data controller responsible for processing your personal data is:

GenCore Power Systems GmbH
Industriestrasse 42
70565 Stuttgart, Germany
Email: [email protected]

3. Data We Collect

We may collect the following categories of personal data:

  • Contact Information: Name, email address, phone number, company name, job title, and country/region when you submit an inquiry form or request a quotation.
  • Technical Data: IP address, browser type, operating system, referring URLs, and page interaction data collected through server logs and analytics tools.
  • Communication Data: The content of messages you send to us via forms, email, or telephone, including product interest and project requirements.
  • Cookie Data: Information stored in cookies and similar technologies as described in our Cookie section below.

4. How We Use Your Data

We process your personal data for the following purposes:

  • Responding to product inquiries and providing quotations.
  • Delivering technical support and after-sales service.
  • Sending relevant product updates and technical bulletins (only with your consent).
  • Analyzing website usage to improve our content and user experience.
  • Complying with legal obligations and resolving disputes.

5. Legal Basis for Processing

We process your data based on one or more of the following legal bases under GDPR Article 6:

  • Consent (Art. 6(1)(a)): When you submit an inquiry form or subscribe to communications.
  • Contractual Necessity (Art. 6(1)(b)): When processing is necessary to respond to your quotation request or provide services.
  • Legitimate Interest (Art. 6(1)(f)): For website analytics and improving our services, where such interests are not overridden by your data protection rights.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

  • Our authorized distribution partners in your region, solely for the purpose of fulfilling your product inquiry.
  • Service providers who assist with website hosting, analytics, and email delivery, under strict data processing agreements.
  • Legal authorities when required by law or to protect our legal rights.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry data is typically retained for 36 months after your last interaction. You may request earlier deletion at any time.

8. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your data ("right to be forgotten").
  • Restrict or object to certain processing activities.
  • Request data portability in a machine-readable format.
  • Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at [email protected].

9. Cookies

Our website uses cookies to enable essential functionality (session management, form submission) and analytics (page views, user flow). You can manage your cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

10. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (TLS), access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

12. Contact

For privacy-related inquiries or complaints, contact our Data Protection Officer at [email protected] or by mail at GenCore Power Systems GmbH, Industriestrasse 42, 70565 Stuttgart, Germany.